Backend Engineer

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November 15

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DocPlanner

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Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

📋 Description

• Architect, develop, and maintain scalable, robust backend services for voice and chat AI applications. • Lead the migration from PHP/HTTP to a real-time backend framework. • Integrate 3rd party APIs such as Twilio (voice), WhatsApp, ElevenLabs, OpenAI and others. • Implement real-time communication features (websockets, streaming), conversation relays, and advanced voice capabilities. • Design, build, and maintain multi-agent orchestration frameworks for AI-powered conversations. • Collaborate on CI/CD pipelines, ensure robust monitoring, logging, and operational support. • Write clear documentation and support knowledge transfer within the team. • Work with AI/LLM engineers to facilitate seamless integration of AI modules.

🎯 Requirements

• 3+ years of experience in Backend Engineering, preferably in Python, Node.js or similar languages • Proven skills in building real-time APIs (websockets, streaming, etc.) and familiarity with async programming. • Strong experience with modern backend frameworks (FastAPI, Flask, Django, etc.) and with AI/ML frameworks (Langchain, Langgraph) • Hands-on experience working with LLMs (preferably OpenAI) and knowledge of MCP. • Experience integrating with 3rd party communications APIs. • Previous experience with Twilio and/or Whatsapp is highly desirable. • Experience with voice technology APIs and speech synthesis (e.g., ElevenLabs, Google TTS). • Experience with conversational interfaces is highly desirable. • Experience in integrating LLMs and exposure to multi-agent architectures. • Familiarity with database technologies (SQL and NoSQL). • Strong communication and collaboration skills.

🏖️ Benefits

• 100% remote work, with the option to join our offices in Bologna or Barcelona • Stock options plan after 6 months • One extra day off for your birthday • Access to iFeel – our mental wellbeing platform • €8/day meal vouchers – lunch is covered if you're in the Bologna office • Private health coverage via Metasalute • Comprehensive private health insurance with Adeslas • Flexoh – flexible compensation platform • Wellhub – gym & wellness network membership • Language courses