IT Manager

🕒 October 27

🇺🇸 United States – Remote

💵 $130k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 16 days.
• Jobs at this company usually fill in 35 days.

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Doppel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Doppel is an AI-native social engineering defense platform that protects organizations from AI-powered impersonation, phishing, deepfakes and multi-channel social engineering attacks. The platform unifies Digital Risk Protection, Human Risk Management (simulation and security awareness training), and Email Security to detect, correlate (via a Threat Graph), and remediate attacker infrastructure across domains, social media, ad networks, telco, marketplaces and dark channels. Doppel emphasizes agentic AI automation for detection, takedowns, phishing triage and scalable SOC workflows, and targets enterprise customers across industries such as financial services, healthcare, technology, retail and manufacturing.

📋 Description

• Lead, coach, and develop the IT team by setting priorities, assigning ownership, removing blockers, and creating a consistent approach to service and escalation • Own employee IT operations across onboarding, offboarding, access changes, equipment deployment, support, and asset recovery for a distributed workforce • Run IT service delivery, including intake, triage, escalation, service metrics, documentation, and continuous improvement • Administer and improve identity and access management in Okta, including SSO, MFA, user lifecycle workflows, privileged access, and SaaS integrations • Manage the endpoint fleet with Jamf and related tools, including device standards, deployment, inventory, patching, configuration, compliance, and replacement planning • Oversee SaaS administration and governance, including application ownership, access reviews, license management, vendor coordination, and secure configuration • Maintain office technology for the New York and San Francisco offices, including connectivity, conference rooms, audiovisual systems, and local service providers • Build repeatable processes and automations to reduce manual work, improve data quality, and scale IT operations • Partner with Security on endpoint protection, identity controls, vulnerability remediation, incident response, audit evidence, and control improvements • Manage IT vendors, budgets, renewals, procurement, and roadmap planning while communicating risks, tradeoffs, and progress to business leaders

🎯 Requirements

• Approximately 5 years of experience leading an IT team • Hands-on corporate IT experience in a cloud-first, high-growth company supporting both office-based and remote employees • Self-directed approach to work, with judgment to identify gaps, make practical decisions, and carry projects from planning through completion • Experience administering identity, endpoint, and device-management platforms; Okta, MDM, and macOS experience especially relevant • Experience running an IT service desk or support operation, including ticketing, escalation, service metrics, documentation, and process improvement • Working knowledge of SaaS administration, license management, vendor management, procurement, and employee lifecycle controls • Experience supporting office networks, conference-room technology, audiovisual systems, and remote collaboration tools • Strong partnership with security teams and practical understanding of endpoint protection, access controls, vulnerability remediation, and incident response • Clear written and verbal communication, sound judgment, and ability to work effectively with employees and leaders across the company

🏖️ Benefits

• Meaningful equity so you share in Doppel’s success • Remote first culture with flexibility built in • Flexible PTO • Comprehensive health benefits • Parental leave • High growth environment where your work has immediate impact and visibility

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