Agency Enablement Associate

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🔥 0 minutes ago

🌐 Canada, Costa Rica, +6 more countries – Remote

🇨🇦 Canada – Remote 🇨🇷 Costa Rica – Remote 🇦🇺 Australia – Remote 🇭🇳 Honduras – Remote 🇯🇵 Japan – Remote 🇵🇱 Poland – Remote 🇸🇬 Singapore – Remote 🇿🇦 South Africa – Remote

💵 $36k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Dotdigital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

📣 Marketing

SaaS • Marketing

Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

📋 Description

• Monitor and respond to agency partner questions and issues in Slack throughout EST business hours • Help activate new agency partners by guiding them through setup and platform onboarding • Troubleshoot partner issues, escalate to the appropriate internal team, and follow up until resolution • Track partner questions, issues, and activation status to maintain visibility into partner health • Build relationships with agency partners and position Alia as a true partner • Identify recurring questions and friction points to improve documentation, onboarding, or the product • Support the broader partnerships team with ad hoc projects as the program grows

🎯 Requirements

• 2+ years of experience • Strong written communication skills • Ability to communicate clearly and appropriately through Slack • Comfortable working in a fast-moving, high-touch environment with shifting priorities • Naturally organized and able to track multiple conversations and partner statuses • Curious and proactive, with a focus on identifying and resolving root causes • Availability and responsiveness during EST business hours • Interest in ecommerce, Shopify, or the agency world is a plus, but not required

🏖️ Benefits

• Work directly with the founding team and partnerships leadership • Real ownership from day one • Room to grow as the agency partner program expands • Opportunity to grow alongside a team that has recently gone through a successful acquisition and is scaling quickly • Direct exposure to the operating rhythm of a company post-acquisition, with the opportunity to take on increasing ownership as the role and team grow