Senior Content Knowledge Specialist

🕒 October 9

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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DPR Construction

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

DPR Construction is a unique technical builder with a passion for results. This forward-thinking, self-performing general contractor and construction manager specializes in technically complex and sustainable projects across segments including advanced technology (mission critical), life sciences, healthcare, higher education, and commercial markets. Founded in 1990, DPR's work ranges from large-scale new construction to small tenant improvements and special projects. With a commitment to integrity, enjoyment, uniqueness, and continual improvement, DPR has been recognized multiple times by FORTUNE as one of the 100 Best Companies to Work For.

📋 Description

• Manage and publish People Practices customer-facing and internal content across ServiceNow and DPR Toolbox platforms • Ensure accuracy, accessibility, and alignment of knowledge articles, FAQs, SOPs, and desktop references • Manage content personalization through tagging and keyword strategies tailored by role, level, and geography • Establish and monitor review, approval, and expiration cycles for published content • Collaborate with subject matter experts to develop and refine content • Review and edit content for clarity, readability, and organizational standards • Monitor content performance metrics and user feedback to inform improvements and best practices • Consolidate themes, regulatory considerations, and employee experience factors across related content

🎯 Requirements

• Bachelor’s degree in communications, English, human resources, business administration, or a related field required • 4-6 years of experience in content management, communications, or a related field required • Experience with ServiceNow required • Experience with ServiceNow or similar content management systems preferred • Human Resources experience preferred • Content management or human resources certification preferred

🏖️ Benefits

• Private, employee-owned company • Opportunity to try new things, explore paths, and shape your future • Talent development and career opportunities • Recognition as a great place to work

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