Customer Service Agent, CSR

🕒 October 2

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Assist customers with pickup and delivery requests, shipment tracing, and proof-of-delivery information • Interact with management and warehouse personnel to establish service criteria and meet customer requirements • Follow up with customers and departments to resolve invoice problems and discrepancies • Communicate with customers, coworkers, and departments to facilitate freight movement and special-handling paperwork • Accurately input and retrieve information from the system • Audit air bills for completeness and accuracy • Reconcile driver pickup and delivery manifests • Read, decode, and decipher freight coding to expedite freight movement and tracking • Record damaged shipments and misrouted freight on applicable reports • Resolve complex problems and make recommendations using judgment and initiative • Complete complex tasks in accordance with corporate policies and procedures • Regularly interact with peers and management on complex matters • Provide guidance to other nonexempt personnel as needed

🎯 Requirements

• Senior level position • Proficient with Windows OS, Word, and Excel • Ability to type 45 WPM • Good interpersonal skills • High school diploma or equivalent required • Generally, 3–6 years of experience preferred • Capability to perform all essential functions with or without reasonable accommodation

🏖️ Benefits

• Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase • Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws • Reasonable accommodation available during the application process