Senior Business Relationship Manager, IT

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $112k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Serve as the primary IT relationship owner and central point of contact for assigned strategic customers • Establish and maintain trusted relationships with customer executives, IT leadership, and key business stakeholders • Represent customer interests within IT while balancing organizational priorities and standards • Coordinate activities, governance forums, and communication across global business and IT teams • Ensure alignment of regional and global priorities, requirements, and service expectations • Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans • Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives • Identify opportunities to enhance customer value through innovation, automation, and new technology capabilities • Lead Monthly Business Reviews, Quarterly Business Reviews, Steering Committees, and Executive Reviews • Monitor service performance, customer satisfaction, risks, and improvement initiatives • Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards • Drive continuous improvement across customer-facing IT services • Support solution design, demand assessment, and investment discussions • Participate in RFI, RFQ, RFP, and business development activities • Lead resolution of major customer escalations, critical incidents, and service disruptions • Coordinate cross-functional teams to resolve complex business and operational issues • Manage risks impacting customer services and strategic initiatives • Ensure lessons learned and preventive actions are implemented • Mentor Business Relationship Managers and contribute to capability development • Share best practices, governance models, and customer engagement approaches across the organization • Support organizational commitment to ISO 9001 and quality, health, safety, and environmental objectives • Embrace sustainability, health and safety, and environmental responsibilities in day-to-day activities • Perform other duties as required

🎯 Requirements

• Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field • 8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting • Experience managing strategic enterprise customers in complex global environments • Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks • Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred • Good command of verbal and written English • Ability to create collaborative engagements and active listening • Strategic thinking • Executive stakeholder management • Customer relationship management • IT Service Management • Commercial awareness • Leadership and influence • Negotiation and conflict resolution • Risk and escalation management • Communication and presentation skills • Global collaboration and cultural awareness • Continuous improvement mindset • Ability to act as a role model for DSV values and adhere to the Code of Conduct • Ability to communicate effectively in a diverse multicultural environment • Highly proficient in MS Office • Prolonged periods sitting and standing at a desk and working on a computer • Regular working hours apply; willingness to work beyond these hours as required by business needs

🏖️ Benefits

• Eligible benefits in accordance with experience and internal equity • Inclusive recruitment process accommodations for candidates with disabilities • Occasional travel may be required

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