Technical Support Specialist – Telecom

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Act as the first point of contact for customers via phone, chat, email, and screen-sharing sessions • Become a product expert and develop creative solutions and workflows for customer needs • Prevent and de-escalate escalations using Salesforce Support Console, internal chatbot, support tools, and in-depth testing • Provide comprehensive technical solutions directly to customers • Resolve customer issues with high quality and speed

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience in technical support • Strong problem-solving, critical thinking, and troubleshooting abilities • Excellent people skills, including empathy, patience, confidence, good humor, and ability to interact with diverse personalities • Ability to thrive in a feedback-oriented, rapidly changing environment • Ability to master complex software • Customer-centric mindset and desire to learn • Creative, out-of-the-box solutioning skills • Ability to translate complex technical issues into tangible solutions • Ability to prioritize, multitask, and perform effectively under pressure • Strong written and verbal communication skills • Team-player ability • Home/Commercial Service Industry knowledge a plus • Basic understanding of SIP, RTP, and call flow analysis preferred • Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering • Brand Registration process preferred

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision for you and your dependents • RSP match • Employee assistance program • Parental leave and support • Up to $20k in adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Financial planning tools • Equity • Potential bonus eligibility