Commercial Equipment & Refrigeration Technical Support Specialist, Bilingual

Job not on LinkedIn

🕒 October 1

🇨🇦 Canada – Remote

💵 $35 - $51 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Franke Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏨 Hospitality

🏗️ Construction

Food & Beverage • Hospitality • Construction

Franke Group is a company that specializes in providing human capital management solutions, with a focus on recruiting. Their flagship product, SAP SuccessFactors Recruiting, utilizes AI to streamline the recruitment process, including applicant tracking, job distribution, and candidate relationship management. The platform aims to enhance talent acquisition by simplifying global recruitment and promoting equitable hiring practices, ultimately helping organizations secure the best talent for their needs.

📋 Description

• Conduct initial training classes for new service provider technicians • Support advanced training at Regional Training Centers and site-specific training requirements • Maintain and improve training curricula and class materials • Develop and implement service provider and internal training programs and materials • Support customer technical requirements, including installations, preventive maintenance execution, and operator training • Maintain and facilitate Franke internal programs • Prepare equipment and spaces for customer and provider display or use • Communicate highly technical information to service personnel • Provide phone-based technical assistance to customers and technicians • Clarify customer needs and resolve technical problems and escalated complaints • Support field service activities and special projects • Provide product knowledge, technical direction, and documentation to internal and external service partners • Collaborate with engineering, technical product support, and other support teams • Facilitate resolution of escalated issues with internal and external stakeholders • Recommend product or service changes based on customer and service provider needs • Collect and communicate repetitive failure analysis for quality improvement • Implement and modify equipment maintenance programs • Develop relationships with operational and technical personnel of key customers • Assist with technical troubleshooting, warranty questions, parts and subsystem identification, and parts orders • Distribute technical bulletins and resources • Assist in quoting large-scale repairs • Document calls and maintain accurate customer and equipment service histories • Dispatch service providers as necessary • Provide occasional on-call and after-hours support

🎯 Requirements

• High School Diploma/GED • 2 or 4 year degree in technical field preferred • Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience • Experience supporting technical products in a phone-based, remote, or field service environment preferred • Strong mechanical aptitude with working knowledge of electrical systems, refrigeration, and equipment maintenance principles preferred • Excellent customer service skills with the ability to handle complex or escalated situations professionally • Reliable attendance and flexibility to support on-call or after-hours needs when required • Ability to travel up to 50% • Must be bilingual: French/English • Knowledge of customer service principles and processes • Knowledge of machines and tools, including their designs, uses, repair, and maintenance • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively before groups of customers or employees • Basic mathematical skills, including rates, ratios, percentages, fractions, decimals, and graphs • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret extensive technical instructions in mathematical or diagram form • Computer skills in word processing software, spreadsheet software, order processing systems, and database software • High mechanical ability and good working knowledge of refrigeration theories and mechanical systems preferred • Ability to work effectively from home with a dedicated workspace and reliable internet connection • Availability for occasional on-call and after-hours support for customers potentially in other time zones

🏖️ Benefits

• Dental, vision, and extended health care • Life insurance • Employee assistance program • RRSP matching program • Remote work arrangement • On-call and after-hours support compensation is not explicitly stated