Account Manager – IT Services

🔥 2 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Info-Tech Research Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Info-Tech Research Group is a B2B technology research and advisory firm that helps IT leaders build and run successful IT organizations through analyst research, toolkits, executive coaching, events, webinars, membership services, vendor evaluations, and consulting. The company publishes practical reports, buyer’s guides, software reviews, and blueprints to support enterprise IT decision-making, and operates training/certification programs and member portals to deliver on-demand and bespoke advisory support.

📋 Description

• Manage a book of business through operational, administrative, call-based client support, and relationship management • Renew client memberships and grow accounts through effective cross-selling • Create and execute sales and service activity plans • Manage member lifecycle tasks, including scheduling and eventually leading calls • Own account management conversations with secondary account stakeholders • Deliver high-quality service to drive membership renewal and future sales • Manage and respond to inbound member requests • Prepare member interactions by collecting and consolidating background information on individuals, organizations, and their relationship with Info-Tech • Complete scheduled and ad hoc data queries of the CRM • Maintain accurate account details and contact information in the CRM • Actively increase product knowledge

🎯 Requirements

• University degree • 3+ years of Account Management experience, with a proven track record of success • Experience working in the IT Research and Advisory market • Experience working as part of a team an asset • Ability to assimilate complex information and communicate it in a simple way • Internal and external communication skills • Ability to understand and communicate the value proposition clearly and concisely • Ability to understand client needs/requests and identify analyst support • Planning and organization skills • Time management skills • Goal-setting and performance-monitoring skills • Active listening skills

🏖️ Benefits

• Competitive compensation packages • Comprehensive benefits coverage: Health, Dental, Vision, etc. • President Club awards and trips • RRSP matching • Generous time-off policies with summer hours and soft close days • Employee recognition and development programs • “Buy a book” program • Pet friendly offices • Onsite gym • Virtual yoga sessions • Rooftop patio • Company fun days