Patient Account Analyst

🕒 August 26

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Coordinate, prepare and analyze complex accounts receivable and/or financial reports • Review and analyze trends and advise PRMO, DUHS and PDC leadership on conclusions and recommendations • Identify process improvements involving staff education/training, operational workflows, system enhancements and external payer policy changes • Enter ServiceNow tickets for billing and collections system changes • Perform positive and negative testing of system changes and validate changes after production deployment • Collaborate with the DHTS Maestro Care team to communicate operational needs, coordinate testing and resolve tickets • Serve as an expert resource to leadership and support decision-making and change management • Become a subject matter expert in system logic and functionality • Lead system upgrade testing, including parallel testing and reporting issues to leadership • Initiate and implement system logic changes based on payer bulletins and guidelines • Identify accounts receivable, payer, system and user trends and improvement opportunities • Monitor clean claim rates and reporting for trends associated with operational-system edits • Escalate trends to management with recommendations for resolution • Monitor payer rules and regulations related to claims logic and billing guidelines • Facilitate workgroup meetings, update project logs and validate system testing • Prepare written reports and analyses for PRMO, DUHS and PDC leadership • Maintain liaison with DUHS, PRMO and PDC management and staff • Conduct detailed research in accounts receivable and financial systems • Provide technical guidance on accounts receivable and financial data • Coordinate and mentor staff regarding financial systems, analyses, reports and policies/procedures • Organize and lead committees concerning accounts receivable and financial-data operational improvements • Perform other related duties

🎯 Requirements

• Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required • Minimum of four years of applicable experience • Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred • A Master's degree in a related field can substitute two years of experience on a 1:1 basis • Data analysis and reporting • Billing/Collections • Insurance Claims • Microsoft Office (Excel, Access, Word, PowerPoint) • Good communication skills (verbal and written) are essential • Knowledge of Epic and IT related training/testing is essential

🏖️ Benefits

• Remote position, Monday–Friday • Equal opportunity employment • Reasonable accommodation provisions for essential job functions