Member Success Representative, German Speaking

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dynata

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $31.5M Debt Financing - Dynata on 2024-05

Consulting • Marketing • SaaS

Dynata is a market research and data company that provides high-quality first-party survey panels, audience data, and a suite of survey and analytics platforms to help organizations collect, activate, and measure insights. The company offers global B2B and B2C panels, survey scripting and fielding tools, data enrichment, audience activation, brand lift measurement, and data visualization, and it emphasizes data quality using AI/ML (QualityScore™) and security certifications. Dynata serves researchers, brands, media agencies, publishers, pollsters, and academics with both self-service and managed services.

📋 Description

• Deliver excellent customer service to panelists participating in market research surveys • Create a positive customer support experience and build strong relationships with members • Solve problems and ensure timely resolution or escalation of requests • Communicate promptly on progress and handle customers professionally across support mediums • Follow up with support staff involved in resolution to ensure satisfactory ticket closure • Achieve or exceed required team KPI goals • Support team lead/managers with administrative tasks as needed • Coordinate escalations and promptly communicate urgent issues • Help ensure fulfillment of service requirements • Foster a collaborative work environment through teamwork, mutual respect, and cross-functional cooperation

🎯 Requirements

• Part-time permanent position for 20 hours per week • Must be fluent in German at an expert or native proficiency level • Must read, write and speak English at an advanced level • Must read, write and speak/understand German fluently (Expert or native proficiency level) • Excellent communication skills, both written and spoken • At least 2 years of working experience in a customer service role directly interacting with consumers or similar experience • Demonstrated history of delivering excellent customer service • Experience in online support via ticketing/emailing systems • Excellent attention to detail • Proven organizational skills and time management; able to multitask • Ability to work independently • Proactive, motivated and flexible team player • Computer literate with experience with Microsoft Office programs, such as Excel, Word and PowerPoint • Experience working on shared documents and willingness to learn new programs

🏖️ Benefits

• A discretionary incentive program may be provided as part of the compensation package • A full range of medical and other benefits, dependent on full-time employment status • Accommodations available upon request for all aspects of the selection process