Account Manager

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🕒 May 19

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Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Who We Are:

📋 Description

• Serve as a primary contact for day-to-day client inquiries and service needs. • Collaborate with internal teams to resolve complex issues and deliver timely, accurate responses. • Communicate updates related to high-cost claimants, notable claims activity, service issues, and plan performance to internal and external stakeholders. • Troubleshoot and resolve a variety of client and member issues, including claims, eligibility, Rx discrepancies, ID cards, and utilization review concerns. • Coordinate and distribute standard and ad hoc client reports. • Support the development and delivery of quarterly review materials and other client-facing updates. • Identify service gaps or trends and proactively escalate concerns to senior team members. • Track status of outstanding items and ensure closure through proper documentation and communication.

🎯 Requirements

• At least 2 years of experience in client services, account management, or benefits administration. • Strong working knowledge of self-funded health plans, stop-loss, and claims processes preferred. • Excellent communication and interpersonal skills, with a client-first mindset. • Highly organized with the ability to manage multiple priorities and meet deadlines. • Proficiency in Microsoft Office Suite; experience with CRM and reporting tools a plus. • Team-oriented with a proactive, solution-driven approach.