Account Manager

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 15%

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Element451

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📣 Marketing

📚 Education

💰 $3.5M Series B on 2022-10

Consulting • Marketing • Education

Element451 is the AI First CRM and Student Engagement Platform enhancing staff productivity and enriching student engagement in higher education. By leveraging AI technology, Element451 addresses the evolving expectations of students and the increasing demands on educational institutions. The platform offers AI assistants tailored for both students and staff, along with intelligent data analytics, aimed at creating a more connected and efficient campus experience.

📋 Description

• Own the full life-cycle of assigned accounts, driving retention and customer success • Manage quarterly renewals, Net Revenue Retention, and upsell quota • Serve as the primary point of contact for strategic school and state-system accounts • Identify and prioritize client needs and objectives • Provide strategic consulting for student engagement, targeted outreach, lead generation, and application management • Oversee contract implementation and management across participating schools • Lead day-to-day client project execution with Customer Success Managers and Engagement Strategists • Monitor project activities, resourcing, timelines, KPIs, NPS, and product usage • Develop and manage project plans with client teams • Conduct discovery sessions and configure the Element451 platform, including student journeys, communication workflows, AI tools, and system integrations • Document current processes and map best practices aligned with industry standards and regulatory requirements • Optimize student journeys, communication plans, and enrollment processes • Assess recruitment and enrollment business processes and identify improvements • Provide progress reports and presentations to stakeholders • Collaborate with sales, product development, customer support, and leadership • Develop Managed Services documentation, processes, and playbooks

🎯 Requirements

• Minimum of 7 years in a customer-facing role, ideally in SaaS environments • Proven track record of success in managing and growing high-value, strategic accounts • Strong analytical and problem-solving skills with the ability to translate data into actionable insights • Excellent communication, relationship management, and presentation skills • Experience with customer success methodologies and tools such as Salesforce and Gainsight is a plus • Strategic thinking and ability to develop and execute customer success plans • Passion for building trust and exceeding customer expectations • Bachelor’s degree required

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