Senior Director, Integrations

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Element451

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📣 Marketing

📚 Education

💰 $3.5M Series B on 2022-10

Consulting • Marketing • Education

Element451 is the AI First CRM and Student Engagement Platform enhancing staff productivity and enriching student engagement in higher education. By leveraging AI technology, Element451 addresses the evolving expectations of students and the increasing demands on educational institutions. The platform offers AI assistants tailored for both students and staff, along with intelligent data analytics, aimed at creating a more connected and efficient campus experience.

📋 Description

• Own the entire post-sales integration lifecycle from signed SOW validation through architecture, build, UAT, go-live, and ongoing maintenance • Lead the existing team of integration architects, integration engineers, and live support specialists • Validate technical feasibility, sizing, risks, gaps, and requirements in signed Statements of Work • Define integration architecture covering data models, sync patterns, authentication, error handling, and Ellucian Ethos frameworks • Set reference patterns and standards and develop the integration architecture team • Own delivery quality, timelines, tooling, and runbooks for integrations running as Dagster jobs over the Ethos API • Oversee flat-file, SFTP-delivered CSV and fixed-width, Common App, and bespoke one-off integrations • Own post-go-live sync health, monitoring, API versioning, enhancements, and incident escalations • Manage the chat-based Live Support experience for integration issues • Set the integrations operating model, hire and develop the team, define processes, and select delivery tooling • Partner with Product and Engineering on native integrations, productized capabilities, specifications, trade-offs, and sequencing • Help shape integrations strategy beyond SIS, including LMS integrations and Bring Your Own Integrations • Define and report KPIs including time-to-integrate, on-time SOW delivery, sync reliability, uptime, escalation volume, support volume, and resolution time • Serve as an escalation point for customer integration issues

🎯 Requirements

• Deep hands-on expertise in at least one major student information system, ideally Ellucian Banner or Colleague via the Ethos API • Hands-on experience integrating a CRM with an SIS • 8+ years of integration delivery or implementation experience in higher education or B2B SaaS • 3+ years leading technical teams of architects and/or engineers • Experience owning delivery outcomes across a portfolio of integrations • Ability to validate signed SOWs, size effort and risk, and define feasible integration approaches • Fluency with REST and SOAP APIs, webhooks, and scheduled and event-driven data-pipeline orchestration • Familiarity with Dagster, OAuth, API keys, bearer/session tokens, basic authentication, and Ellucian Ethos • Familiarity with Python/AWS stack including ECS, Secrets Manager, and S3 • Familiarity with MongoDB and Snowflake/dbt data layers • Ability to read payloads and pressure-test integration architectures • Experience growing and structuring technical delivery teams across architecture, engineering, and support • Ability to communicate with campus registrars, IT directors, engineers, executives, Sales, and Product partners • Nice to have: experience at a higher-education SaaS company • Nice to have: experience with Workday Student, Anthology/Campus Nexus, Populi, Destiny One, or CFNC • Nice to have: experience productizing managed/services offerings with Product • Nice to have: Dagster or similar orchestration, event-driven architectures, Docker/AWS ECS, and monitoring/observability such as Sentry

🏖️ Benefits

• Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability • Voluntary self-identification of race, ethnicity, gender, and veteran status without adverse treatment • Confidential handling of self-identification information separate from personnel records