Customer Success Manager, Tier 1

🕒 November 1

⛰️ Colorado, Kansas, +7 more states – Remote

⛰️ Colorado – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $145k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Eltropy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

💸 Finance

💰 $25M Series A - Eltropy on 2021-06

Artificial Intelligence • SaaS • Finance

Eltropy is

📋 Description

• Serve as trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts • Conduct regular check-ins and executive/strategic business reviews • Cultivate referenceable customer advocates • Advocate for customers’ product, technology, and service needs internally • Develop and execute tailored, multi-year customer success plans • Identify and mitigate churn risks using data analysis, health scoring, usage tracking, and early intervention • Partner with customers on best practices, change management, roadmap alignment, adoption, and value realization • Identify expansion and upsell opportunities and collaborate with Sales on account planning • Support commercial conversations with value narratives, use cases, and success metrics • Program-manage complex Tier-1 onboarding projects and implementations • Drive product adoption through training, enablement resources, and best practices • Coordinate with customer project teams and Eltropy implementation resources on timelines, milestones, and success criteria • Communicate customer needs and feedback to Product, Engineering, Support, and Marketing • Identify and nurture customer stories, case studies, and speaking opportunities • Track and report customer health, retention, expansion, and other key metrics • Maintain accurate CRM/customer success platform records • Communicate account status, risks, and growth opportunities to stakeholders and leadership

🎯 Requirements

• 5+ years of customer-facing experience in account management or customer success • Experience ideally in B2B SaaS and/or FinTech • Proven track record supporting complex, Tier-1 or enterprise-level customers • Willingness and ability to travel to customer sites up to 25% • Customer-centric mindset and ability to understand business, technical, and operational needs • Strong analytical and problem-solving skills • High technical aptitude and ability to quickly learn new software and tools • Exceptional communication and executive presence • Ability to influence and build trust at all levels of a customer’s organization • Ability to collaborate effectively across sales, product, support, implementation, and leadership teams • Adaptability and resilience in a fast-paced startup environment

🏖️ Benefits

• Total cash compensation of $145,000–$175,000 • Remote work within the South Central US region • Opportunity to travel to customer sites up to 25%

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