Client Success Executive I

Job not on LinkedIn

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Manage assigned client accounts within a defined scope • Manage day-to-day activities for assigned client accounts with increasing autonomy • Communicate with clients and independently manage and resolve client escalations • Prioritize timely responses to client and internal requests • Lead the assigned Point-of-Delivery (POD) by facilitating meetings and prioritizing weekly tasks • Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities • Prepare for and participate in client meetings and performance reviews • Collaborate cross-functionally to align internal teams with client goals and expectations • Maintain documentation of client strategies, risks, and action plans • Participate in onboarding and implementation activities for new client engagements • Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience • Travel as required to support business needs and attend company meetings • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in Business Administration, Healthcare Administration, or a related field • 1–3 years of experience in a client-facing, account management, or healthcare-related role • Demonstrated ability to analyze information and effectively communicate insights • Strong verbal and written communication, time management, and organizational skills • Willingness and ability to learn healthcare revenue cycle concepts, analytics, and industry practices • Proficiency in Microsoft Office applications and web-based tools • Proficiency in English for job-related communication • Candidates must reside in Illinois • Must be authorized to work in the United States now and in the future • Role does not offer current or future visa sponsorship • Must be able to travel as required to support business needs and attend company meetings • Quiet, private workspace free from significant distractions required for remote work • Reliable internet connection required for remote work

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Equipment provided, including computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities • Remote work arrangement • Reliable internet connection required for hybrid/remote work