Digital Client Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Serve as the primary strategic and operational point of contact for assigned digital marketing clients • Manage the full lifecycle of digital marketing campaigns, including onboarding, strategic planning, coordination, launch readiness, optimization, reporting, and ongoing performance management • Lead day-to-day management of a portfolio of digital marketing clients and campaigns • Coordinate campaign execution across Creative, Data Operations, Tracking & Attribution, Digital Operations, and Enrollment Marketing teams • Manage campaign timelines, deliverables, approvals, and operational workflows • Monitor campaign pacing, performance, and KPIs; identify optimization opportunities related to targeting, creative, budget allocation, audience strategy, and conversion performance • Analyze reporting data and platform insights to develop recommendations and communicate performance to clients and stakeholders • Lead client meetings, performance reviews, onboarding discussions, and strategic planning conversations • Troubleshoot campaign, tracking, reporting, and operational issues • Support client retention, renewals, campaign expansion, and additional digital marketing strategies • Collaborate cross-functionally to improve workflows, operational efficiency, communication processes, and service delivery standards • Stay informed on digital marketing trends, platform capabilities, attribution methodologies, audience strategies, and industry best practices

🎯 Requirements

• 5+ years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles • Strong understanding of digital marketing solutions including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies • Hands-on experience with major advertising platforms including Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms • Experience using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms • Strong consultative mindset with excellent presentation, communication, and relationship-building skills • Ability to explain technical and performance concepts clearly across varying levels of client expertise • Exceptional organizational, strategic thinking, problem-solving, and operational management capabilities • Ability to manage multiple priorities simultaneously within a fast-paced and evolving environment • Experience working with higher education institutions or within higher education environments preferred • Required to complete and pass a CLEAR™ identity verification as part of pre-employment screening • Must be eligible to work in the U.S.

🏖️ Benefits

• Health insurance • Retirement contributions • Paid time off • Comprehensive benefits package • Programs that support employee well-being • Potential eligibility for variable compensation in addition to base salary