Bilingual Customer Care Representative

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

EQ Bank | Equitable Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada.

📋 Description

• Deliver exceptional customer service to EQ Bank's prospective and existing customers by identifying their banking needs and providing accurate information and guidance on EQ Bank's suite of products and offerings • Field large volumes of inbound calls and chats while maintaining best-in-class service standards and meeting response and resolution SLAs • Own the digital onboarding experience and support customers through successful account setup and issue resolution • Resolve customer inquiries at first contact and escalate issues in accordance with EQ Bank's complaint handling process • Communicate effectively with customers and represent EQ Bank's core values • Execute established controls to ensure adherence to regulatory requirements, company policies, and Code of Conduct & Ethics • Identify and recommend opportunities for continuous improvement related to customer experience and product delivery • Participate in ongoing training and professional development opportunities • Interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance, and deliver a seamless customer experience across multiple communication channels • Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams • Report to the Manager, Customer Contact Centre

🎯 Requirements

• 1-3 years of customer service experience in banking, financial services, contact centres, telecommunications, insurance or other customer-facing environments • Previous call centre experience is considered an asset • One or more years of banking or financial services experience is an asset • Post-secondary education or certification in a related field is desirable • Strong ability to adapt to change • Demonstrated ability to take ownership of issues and drive them through to resolution • Ability to navigate difficult customer conversations while maintaining professionalism and empathy • Excellent verbal and written communication skills • Strong problem-solving skills and ability to work in a fast-paced environment • Experience working independently with a high degree of autonomy • Ability to learn and utilize multiple software applications, including CRM platforms and Microsoft Office Suite • Bilingualism (French and English) is required • Candidates must be comfortable communicating professionally with customers in both languages through verbal and written channels • 6 weeks of mandatory training, delivered Monday to Friday from 9:00 a.m. to 5:30 p.m. EST • Evening and weekend availability is required • Candidates should be available to work scheduled shifts between 8:00 a.m. and 12:00 a.m. EST, including weekends • All candidates considered for hire must successfully pass a criminal background check and credit check

🏖️ Benefits

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Professional development and comprehensive Career Development program • 100% remote work • $2,500 annual educational reimbursement allowance • Growth and internal mobility opportunities • Full medical and dental coverage after 3 months • Annual bonus program tied to company and individual performance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume