Client Support Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dynacare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

🍽️ Food & Beverage

Insurance • Consulting • Food & Beverage

Dynacare is the leading provider of comprehensive health and wellness solutions in Canada, dedicated to enhancing the health and well-being of communities through accurate and timely diagnostic information. With a team of over 3,000 employees and advanced technology, Dynacare offers efficient specimen collection, accurate testing, and prompt reporting services. Its specialized sub-brands focus on personalized health management, insurance solutions, workplace health programs, and advanced diagnostics, driving a commitment to compassionate care and customer satisfaction.

📋 Description

• Coordinate and expedite the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers • Assist healthcare providers to ensure orders are completed accurately and processed promptly • Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery • Ask effective questions, secure provider cooperation, and professionally advocate for timely completion • Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors • Review and validate orders, documentation, authorizations, and payment details for timely report production • Conduct follow-up communications to obtain updates, identify delays, and engage records release personnel to expedite report delivery • Accurately document customer, facility, and call details, including contact names and outcomes • Adhere to Standard Operating Procedures (SOPs) to ensure compliance • Perform additional duties as assigned

🎯 Requirements

• Secondary School Diploma • Bilingual (French/English) for QC is mandatory; it is an asset for the rest of Canada • Minimum 1 year of customer service experience in a contact centre or industry experience • Experience with outbound calling is a must • Strong urgency, multitasking, and prioritization skills in fast-paced environments • Strong verbal and written communication abilities • Highly organized and detail-oriented; able to deliver accurate, timely results in team settings • Results-driven and resourceful, with strong research and information-gathering skills • Proficient in MS Office and data entry • Solid phone etiquette and adaptability to new systems • Medical terminology is an asset • Must be able to work in a remote office environment and sit for extended periods

🏖️ Benefits

• Access to a health and wellness benefits program that supports you and your loved ones • Internal mobility opportunities • RRSP match benefits • Employee stock purchase program • Collaborative, diverse workforce that prioritizes dignity and respect for all • Equal opportunity employer committed to fair treatment and accommodation

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