Client Support Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dynacare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

🍽️ Food & Beverage

Insurance • Consulting • Food & Beverage

Dynacare is the leading provider of comprehensive health and wellness solutions in Canada, dedicated to enhancing the health and well-being of communities through accurate and timely diagnostic information. With a team of over 3,000 employees and advanced technology, Dynacare offers efficient specimen collection, accurate testing, and prompt reporting services. Its specialized sub-brands focus on personalized health management, insurance solutions, workplace health programs, and advanced diagnostics, driving a commitment to compassionate care and customer satisfaction.

📋 Description

• Coordinate and expedite collection of VIP medical reports • Liaise with healthcare providers, insurance carriers, and customers • Assist healthcare providers with accurate and prompt order completion • Support providers and insurance customers with authorizations, physician fees, and report delivery • Respond to inbound calls, emails, and priority messages • Review and validate orders, documentation, authorizations, and payment details • Conduct follow-up communications to obtain updates and identify delays • Engage records release personnel to expedite report delivery • Document customer, facility, and call details, including contact names and outcomes • Follow Standard Operating Procedures to ensure compliance • Meet service level and turnaround time targets • Perform additional duties as assigned

🎯 Requirements

• Secondary School Diploma • Bilingual (French/English) for QC is mandatory; an asset for the rest of Canada • Minimum 1 year of customer service experience in a contact centre or industry experience • Experience with outbound calling is a must • Strong urgency, multitasking, and prioritization skills in fast-paced environments • Strong verbal and written communication abilities • Highly organized and detail-oriented • Ability to deliver accurate, timely results in team settings • Strong research and information-gathering skills • Proficient in MS Office and data entry • Solid phone etiquette and adaptability to new systems • Medical terminology is an asset • Ability to work remotely and sit for extended periods

🏖️ Benefits

• Health and wellness benefits program supporting employees and loved ones • Internal mobility opportunities • RRSP match benefits • Employee stock purchase program • Collaborative, diverse workforce prioritizing dignity and respect • Equal opportunity employer • Accommodation support in the hiring process

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