Event Success Manager

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EventMobi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

🍽️ Food & Beverage

✈️ Travel

Consulting • Food & Beverage • Travel

EventMobi is a comprehensive event management platform that offers a flexible range of tools for organizing in-person, virtual, and hybrid events. Founded in 2009, EventMobi provides solutions such as mobile event apps, live streaming, video production, and attendee engagement features to create immersive event experiences. The platform is trusted by associations, agencies, and corporations to handle various aspects of event management, including registration, badge design, social media integration, and analytics. With over 15 years of experience, EventMobi continues to enhance the event experience for planners and attendees alike.

📋 Description

• Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations • Help customers implement event technology and execute successful events • Lead customer onboarding, strategy sessions, and relationship-building • Drive adoption and value generation from EventMobi products • Guide customers through technical product training with an events-first mindset • Deliver hands-on enablement for teams executing events on the platform • Manage full-service event contracts end-to-end across multiple concurrent events • Lead project management across planning, build, live execution, and post-event follow-up • Collaborate with Customer Support, Product, AV, and Sales teams • Coordinate requirements, resolve issues, and deliver seamless event experiences • Monitor customer health and success metrics, identify risks, and drive adoption, retention, and long-term success • Conduct regular customer touchpoints, strategy sessions, and quarterly reviews • Maintain accurate account, project, and communication records in HubSpot and internal tools • Support live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support • Share customer feedback and improvement ideas with internal teams • Plan or coordinate a professional event as part of the application, including event type, attendee count, and tools used

🎯 Requirements

• At least 5 years of hands-on experience planning or coordinating professional B2B events: conferences, trade shows, corporate meetings, or association events • Experience with internal company events alone does not meet this requirement • Demonstrated experience using event technology, including registration platforms, event apps, or virtual event platforms • Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar is required • Genuine interest in technology and its impact on the events industry • Strong written and verbal communication skills • Ability to translate technical concepts for non-technical event organizers • Strong organizational skills and ability to manage multiple projects simultaneously • Thorough documentation and consistent follow-through • Empathetic, problem-solving mindset • 30Mbps minimum download speed and reliable internet connection • Safe, comfortable, ergonomic, private, and quiet workspace • Ability to accommodate Eastern time working hours • 2-year college diploma or 4-year degree in hospitality or events management is nice to have • Experience with HubSpot, Salesforce, or other CRMs is nice to have • Previous experience supporting customer onboarding for technical products or SaaS platforms is nice to have

🏖️ Benefits

• Stock Options • Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc) • 3-weeks vacation • 1-week Sick Days • 3-summer days • Birthday holiday • Opportunities to meet co-workers in person throughout the year • Top of the line hardware • Best collaboration software for remote work • Remote work from home • Diverse and equal opportunity workplace • Accommodations available upon request during the selection process