Solutions Consultant

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $88.1k - $117.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Help customers resolve technical issues with Everbridge products • Investigate and troubleshoot support requests • Communicate clearly with customers • Guide each issue through resolution or a well-documented escalation • Build technical and business knowledge of xMatters products and use cases • Lead customers through requirements gathering, business-value mapping and workshops • Analyze customer challenges and develop practical insights and recommendations • Deliver post-sale consulting across client management, implementation and knowledge transfer • Manage customer expectations, project scope and timelines • Identify focused initial deployments that support adoption and deliver early value • Recommend and implement solutions within available time and scope • Configure integrations and data synchronization between xMatters and third-party applications • Communicate regularly with customers and build effective working relationships • Help scope consulting engagements and estimate required effort • Identify opportunities to improve xMatters and proactively develop solutions • Continue developing skills and knowledge for broader responsibilities

🎯 Requirements

• At least 3 years of experience in professional services, software consulting or implementation • At least 3 years of experience managing projects or client relationships • Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels • A record of developing and deploying technical solutions • Sound judgment and decision-making, including when information is incomplete or conflicting • Strong project-planning and organizational skills • Analytical problem-solving skills, including the ability to translate customer requirements and objectives into technical solutions • Ability to work independently with integrity and accountability • Solid understanding of incident management, especially major incident management • Familiarity with event management, observability, collaboration-tool integrations and related processes

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may be included

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