Senior Salesforce Developer

🕒 6 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🌐👩‍💻 Salesforce Developer

👻 Ghost score 17%

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Exavalu

201 - 500 employees

Founded 2018

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Exavalu is a business advisory and technology consulting firm that partners with enterprises to deliver high-impact digital transformation. Run by former CIOs, CXOs, and consulting principals, Exavalu offers strategic advisory, core systems transformation, systems integration, data & analytics, innovation and privacy/compliance solutions across regulated sectors. The firm focuses on Insurance, Banking & Financial Services, and Healthcare & Life Sciences, providing industry-tailored technology implementations and program leadership using partners like Guidewire, Salesforce, MuleSoft, PegaSystems and AWS.

📋 Description

• Manage L2/L3 production incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication • Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects • Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations • Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing • Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures • Identify and resolve configuration inconsistencies across development, staging, and production environments • Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components • Build and maintain enterprise integrations using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns • Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable • Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing • Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards • Participate in requirements discussions and solution design sessions with business and technical stakeholders • Recommend solution approaches and document trade-offs and implementation considerations • Support Agile delivery processes and maintain Jira updates, documentation, runbooks, and root-cause reports • Review code, mentor junior team members, and promote development best practices • Collaborate with distributed teams to ensure knowledge transfer and operational continuity

🎯 Requirements

• 5+ years of hands-on Salesforce development experience • Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC) • Experience with Salesforce Service Cloud, Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones, Salesforce Knowledge, Experience Cloud, and Customer Portals • Knowledge of User Access & Security and Sharing & Visibility Models • Experience with REST APIs, SOAP APIs, GraphQL APIs, Platform Events, Named Credentials, and Asynchronous Apex • Knowledge of Salesforce Governor Limits, Bulkification & Performance Optimization, and Order of Execution • Knowledge of security best practices, including CRUD, FLS, Sharing, and SOQL Injection Prevention • Experience with Salesforce DX (SFDX), SF CLI, Metadata Deployment & Release Management • Proven experience supporting large-scale, high-volume Salesforce environments • Experience with Amazon Connect, contact flows, screen pops, call logging, and agent routing • Experience with Jira, documentation, runbooks, and root-cause reports • Ability to participate in client-facing interactions with business and technology stakeholders • Ability to work shifts aligned with US client business hours (Eastern/Pacific Time Zones)

🏖️ Benefits

• Flexible work arrangements, including part-time work, work outside normal 9–5 business hours, or remote work • Welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons • Diverse and inclusive workforce • Career growth opportunities

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