Salesforce Solution Architect, ITSM

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🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👩‍💻 Salesforce Developer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Provide industry best practices and serve as a trusted client advisor • Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into Salesforce designs using best practices and minimizing custom development • Leverage Salesforce ITSM, Experience Cloud, and Service Cloud technologies • Develop technical requirements and specifications for customers and the technical delivery team • Drive best-practice UX design throughout solution delivery • Manage projects and customer communications • Deliver customer end-user training and documentation • Oversee and be accountable for successful completion of assigned projects • Lead enterprise-level projects with minimal direction from senior management • Lead vision and strategy discussions with contact-center and customer-service leadership • Partner with the Artificial Intelligence team to create innovative Salesforce solutions

🎯 Requirements

• 5+ years of project delivery experience with Salesforce, specifically with Service Cloud and Experience Cloud • 2+ years of project delivery experience with Salesforce, specifically with Data Cloud and Agentforce • 3+ years leading and implementing with other ITSM platforms including ServiceNow • Background experience in ITSM/ITIL methodologies • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration • Ability to document requirements for technical resources and understand technical solutions leveraging Apex, VisualForce, Lightning Web Components, and Web Services • Experience leading multiple Salesforce project deployments, including release and multi-environment management, legacy-system integration using Salesforce APIs, and original code development • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC), including structured code management, project management expertise, and process methodology • Experience leading Enterprise Service Cloud projects, including ground-up Service and Sales Cloud deployments • Proven ability to manage multiple projects, deliverables, and deadlines simultaneously • Preferred: expertise providing solution architecture on Salesforce Experience Cloud • Preferred: Salesforce certifications in Service Cloud and Experience Cloud • Preferred: ability to assess business-process improvements using Salesforce • Preferred: ability to build client relationships and collaborate within cross-functional teams • Preferred: B.S. in Computer Science, Engineering, or similar technical degree or equivalent experience

🏖️ Benefits

• Remote work options • Flexible working arrangements • Potential travel opportunities, with anticipated travel commitment of up to 25% for certain roles • Collaboration through town halls and company meetings • Team celebrations and social events