Manager – Marketing Transformation, Loyalty

🕒 June 8

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EY

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

🏥 Healthcare

⚖️ Legal

📣 Marketing

Healthcare • Legal • Marketing

EY is a global professional services firm, widely recognized for providing audit, tax, consulting, and advisory services. It focuses on helping its clients solve complex problems and transform their businesses using data and technology. EY is committed to building a better working world by enhancing trust in financial markets and economies globally. Its services include corporate finance advisory, transaction strategy, technology consulting, and more, catering to sectors such as health, energy, finance, government, and more. EY also emphasizes sustainability and innovation in its solutions.

📋 Description

• Manage daily operations related to customer interactions • Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives • Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth • Support the development and execution of transformation programmes, ensuring alignment with client objectives • Collaborate with senior managers and partners to deliver high-quality client outcomes • Establish and monitor KPIs for service and process excellence • Applies AI in the flow of work with strong professional judgement • Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development

🎯 Requirements

• At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency • Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies • Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships • Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools

🏖️ Benefits

• Comprehensive medical, dental, and prescription drug coverage • Mental health benefits • Employee Assistance Program • Group savings plans • Generous time off, including personal days and vacation days • Option to purchase extra vacation days • Exclusive learning programs