Director, Digital Workplace Adoption

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F12

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

F12 is a Canadian IT services and cybersecurity company that provides managed IT, managed security, cloud, and consulting solutions to businesses across Canada. F12 offers services including managed detection and response (MDR), managed security services (MSSP), penetration testing, phishing prevention training, dark web monitoring, vulnerability management, endpoint protection, identity and access management, and professional security awareness training. They also provide managed IT/MSP offerings such as device-as-a-service (DaaS), fully managed IT subscriptions, co-managed IT, IT service management (ITSM), on-site support, cloud services (Azure cost management, IaaS, Microsoft Cloud, sovereign cloud), disaster recovery, data centre services, cloud & data migration, and IT consulting like vCIO, IT strategy, governance/risk/compliance assessments, and Microsoft Copilot AI assessments. Founded over 30 years ago by Alex Webb, F12 emphasizes built-in cybersecurity, predictable pricing, and industry-focused IT for finance, healthcare, professional services, manufacturing, and other Canadian verticals, with locations across multiple provinces.

📋 Description

• Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value • Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria • Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions • Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams • Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers • Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting • Partner with Sales & Marketing on pre‑sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities • Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption • Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction • Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans • Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices • Identify risks and issues; lead corrective actions and continuous process improvements • Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions • Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time • Perform additional related duties as required.

🎯 Requirements

• 8–10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3–5+ years leading DWA or AI adoption programs in an MSP or SI • Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability) • Hands‑on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization • Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP • Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design • Ability to instrument telemetry and translate insights into business outcomes and executive level narratives • Strong pre‑sales and GTM experience: discovery, SOW development, proposals, executive presentations • High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment • Eligible to work in Canada; willingness to travel to client sites as needed.

🏖️ Benefits

• Three weeks vacation plus extra Flex Days • leadership development opportunities • growth coaching • reimbursements for educational advancement and certifications. • Health Spending Account or RRSP matching • extended health care • dental and vision coverage • disability and life insurance • employee assistance program. • Tuition reimbursement • paid time off • on-site parking • high-class office amenities • company events.