Technology Success Manager, II

🕒 March 10

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The Fedcap Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

For 87 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 250,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

📋 Description

• Acts as primary administrator and enablement owner for assigned portfolio of Technology systems. • Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement. • Drive measurable ROI through workflow standardization, automation, and adoption outcomes. • Standardize intake-to-delivery execution, including intake, prioritization, UAT, release readiness, and post-launch validation. • Coordinate and execute role-based enablement for assigned platforms—facilitating product onboarding and occasional user enablement sessions as needed.

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Technology, or related field. • ITIL, Change Management, Project Management, or Customer Success certifications are a plus. • 3+ years in systems enablement, platform administration, technology success, program delivery, or operational technology roles. • Demonstrated experience supporting enterprise systems such as ERP, CRM, case management, HR, or collaboration platforms. • Experience supporting vendor lifecycle activities including evaluation and selection, renewals, licensing optimization, and vendor performance management.

🏖️ Benefits

• Health insurance • Professional development opportunities