
B2B ⢠eCommerce ⢠Retail
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
10,000+ employees
đ¤ B2B
đď¸ eCommerce
đ Retail
November 25
đ California â Remote
đľ $21 - $34 / hour
â° Full Time
đ˘ Junior
đĄ Mid-level
đ§âđź Account Executive
đŤđ¨âđ No degree required
đŚ H1B Visa Sponsor

B2B ⢠eCommerce ⢠Retail
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
10,000+ employees
đ¤ B2B
đď¸ eCommerce
đ Retail
⢠Responsible for handling inbound call/chat volume, with expectations of taking between 25-45 inbound customer calls/chats per 8 hour work day ⢠Complete all Brand Sales Trainings (BST) each month ⢠Responsible for maintaining excellent customer service standards through call quality, opportunity management, problem solving ⢠Maintaining customer records by logging and retaining correct information in Salesforce ⢠Identify website, process, or product page inefficiencies during workflow and report if necessary ⢠Work with a team of 15-20 salespeople.
⢠High School diploma or equivalent ⢠2+ years of experience in a customer facing, fast paced, service related role highly preferred ⢠3+ years of Sales experience preferred ⢠Strong understanding of Microsoft Excel ⢠Familiarity with Microsoft Office and Google Office suites ⢠Ability to type 40+ WPM for phone and 45+ WPM for chat ⢠Strong organizational skills ⢠Reliable and consistent internet connection
⢠Health insurance ⢠Dental ⢠Vision ⢠Paid time off ⢠Life insurance ⢠401(k) with company match ⢠Mental health coverage ⢠Gender affirming benefits ⢠Family building benefits ⢠Paid parental leave ⢠Associate discounts ⢠Community involvement opportunities
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