Senior Salesforce, Conga CLM Administrator

🕒 August 4

🇺🇸 United States – Remote

💵 $105k - $165k / year

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Serve as the primary Salesforce and CLM subject-matter expert and hands-on builder for FICO's Legal team • Own the full cycle from stakeholder discovery and requirements through configuration, testing, and deployment • Lead discovery sessions, document requirements, draft user stories and acceptance criteria, and own builds through delivery • Design, configure, and deliver Salesforce and Conga CLM solutions, including flows, automation, object and page layout design, permissions, security models, templates, and workflows • Build proofs of concept to evaluate feasibility and present options • Manage and support the CLM backlog with Legal stakeholders and the Scrum Master • Groom enhancements, triage and troubleshoot defects, and balance quick wins with larger initiatives • Provide first-line support for Salesforce and CLM questions and issues from the Legal team • Partner with cross-department stakeholders and IT counterparts on Salesforce, Conga CLM, and enterprise platform improvements • Investigate AI-powered legal intelligence integration requirements and provide recommendations to leadership • Participate in Agile sprint planning, stand-ups, and retrospectives • Author and manage work items in Jira • Use Gearset, DemandTools, and CI/CD processes for deployments, sandbox environments, change governance, and CLM data • Leverage Claude Enterprise and FICO AI tools to accelerate work and model AI habits

🎯 Requirements

• Current Salesforce Certified Administrator certification required • Additional certifications such as Platform App Builder or Sales Cloud Consultant strongly preferred • Hands-on Salesforce administration experience and ability to design and implement solutions independently • Subject-matter expertise in Sales Cloud, including Account and Contact Management, Opportunity Management, Reporting and Dashboards, data structures, security models, permission sets, and profiles • Experience with Conga CLM, including contract templates, clause libraries, workflow/approval processes, and end-user support • Business analyst experience facilitating requirements-gathering sessions and documenting requirements for development • Experience with Agile methodologies and user stories and acceptance criteria in Jira or similar tools • Ability to design test plans, execute regression testing, and coordinate user acceptance testing • Excellent communication, facilitation, prioritization, attention to detail, and follow-through skills • Experience with AI-powered legal intelligence platforms such as Harvey or Ivo, Claude Enterprise, and/or Gearset strongly preferred • Familiarity with Salesforce Revenue Cloud, Experience Cloud, Agentforce, Einstein AI, Informatica or OIC, and Legal, Procurement, or Contract Management backgrounds preferred

🏖️ Benefits

• Inclusive culture reflecting FICO's core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events • Equal employment opportunity and advancement opportunities