Bilingual Operations Agent – French/English

🕒 September 12

🇨🇦 Canada – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Conduct professional reference interviews on behalf of clients • Contact employers, educational institutions, and references to verify candidate information • Review and validate employment and education claims and identify discrepancies • Handle inbound and outbound calls related to verifications and reference checks • Provide client support and respond to inquiries in French and English • Prepare, proofread, and edit reports for accuracy and quality • Deliver completed verification results through the online platform • Collaborate with team members to support client needs and service delivery • Contribute to special projects and operational initiatives as required

🎯 Requirements

• Fluency in both French and English, with strong verbal and written communication skills • Excellent organizational and time management abilities • Exceptional attention to detail and commitment to accuracy • Ability to handle confidential and sensitive information with professionalism and discretion • Strong customer service mindset and interpersonal skills • Ability to work independently and collaboratively as part of a team • Comfortable navigating multiple software platforms, online systems, and databases • Minimum typing speed of 35 words per minute • Previous work experience in customer service, administration, operations, or a related field • English proficiency in addition to French is required • Certificate, diploma, or degree in a related field is a nice-to-have • Background in Human Resources, Business Administration, Criminology, or a related discipline is a nice-to-have • Experience in verification, screening, recruitment, or client services environments is a nice-to-have

🏖️ Benefits

• Eligibility for the Company's Annual Incentive Bonus Plan • Comprehensive benefits package, including medical and dental coverage • Retirement savings plan (RRSP) • 20 days of annual PTO for eligible full-time employees • Fully remote work • Additional wellness and employee benefits • Gain hands-on experience in pre-employment screening and HR services • Develop professional communication, investigative, and analytical skills • Work in a collaborative and supportive team environment • Career growth opportunities