
51 - 200 employees
🚘 Automotive
💼 Consulting
📦 Logistics
Automotive • Consulting • Logistics
First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.
🕒 September 23
🍂 Massachusetts – Remote
💵 $20 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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51 - 200 employees
🚘 Automotive
💼 Consulting
📦 Logistics
Automotive • Consulting • Logistics
First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.
• Identify the best-known address to locate the client’s collateral or customer • Determine whether customers hold special statuses such as Bankruptcy or Active-Duty Military • Generate successful leads and contacts for Recovery Agents using all available sources • Communicate frequently with Recovery Agents via phone, email, and recovery systems • Confirm FHF’s lien-holder status of pursued collateral • Review and analyze credit applications and in-house documents to determine location • Assign or reassign repossession orders after validating addresses, employment, or other leads • Ensure compliance with applicable state and federal codes, regulations, and laws • Report independently identified trends in recovery data for FHF’s proprietary underwriting model • Place outbound follow-up calls to vendors to verify recovery requirements • Stay current on state legislation involving impound requirements and notification guidelines • Comply with FHF compliance requests and requirements • Ensure leads and information are acknowledged and followed up on • Maintain confidentiality of company operations, portfolio, customer information, and computer technology • Perform administrative tasks and additional duties assigned by management
• Demonstrates historical career stability • Banking or collections experience • Mandatory minimum of 1+ years of recent Skip Tracing experience in auto recovery • Bachelor's degree preferred and/or equivalent work experience • Experience in auto finance field • Monday to Friday, 8:00am–4:30pm EST schedule • Remote anywhere within the USA
• Medical, dental, vision, LTD/STD, and identity theft benefits • Paid parental leave • Paid vacation • 401(k) match • Tuition reimbursement • Social activities • Monthly lunches • Employee recognition and talent development program • Healthy work-life balance • Career growth opportunities • Career planning and investment in employee development
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