Event Technology Manager

🕒 September 23

🇺🇸 United States – Remote

💵 $75.7k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

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👻 Ghost score 8%

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FIRST

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

FIRST is a leading global brand experience agency that specializes in connecting people to the world’s top brands through storytelling and creative experiences. Operating in 12 countries with over 900 team members, FIRST offers a range of services including event management, production, marketing communications, and branding. The agency is recognized for its expertise in both live and virtual events, providing solutions that encompass strategy, design, technology, and delivery. With accolades from multiple industry organizations, FIRST collaborates with clients across various sectors, establishing itself as a pivotal player in the events services landscape.

📋 Description

• Implement and project-manage event registration websites, app builds, and other technology components for assigned events • Troubleshoot technical issues • Manage client communications, including save-the-dates, invitations, registration, and confirmations • Manage databases for information consistency, data accuracy, and list generation • Communicate with internal and external clients and respond to queries within agreed service level agreements • Work with the Event Delivery team on program logistics, production, and implementation • Manipulate lists to provide registration data, year-on-year statistics, and event analytics insights • Coordinate name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage • Support registration desk flow design and setup, including onsite event support • Serve as lead contact for attendee management and technology vendors before and during execution • Create and distribute post-event client surveys • Follow standard operating procedures and compliance processes; maintain comprehensive event files and precise records • Review and manage third-party vendor invoice reconciliation • Provide clients with cost savings and value adds when possible • Track and maintain project time accurately • Assist with training new joiners and mentoring existing team members • Keep current on emerging technologies, popular culture, and trends and inform team members • Domestic and/or international travel may be required, up to 40%

🎯 Requirements

• 5+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology • Advanced proficiency in Microsoft Office, with a focus on Excel • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms • General knowledge of HTML and CSS is a plus, but not required • Ability to manage multiple projects simultaneously • Strong written and oral communication skills at all levels • Motivated self-starter able to take direction and work independently • Ability to think innovatively • Flexible and willing to work outside normal business hours, including evenings and weekends • Willingness to travel when required to be on-site at events • Must reside in the US and be able to work EST hours

🏖️ Benefits

• Medical, Dental & Vision, including a high deductible health plan (HDHP) with a health savings account (HSA) • 401 (k) • Five Flexible Spending Accounts Options • Generous Paid Time Off Allowance • Employee Assistance Program (EAP) • Life, Disability & Pet Coverages • Wellness Stipend • Mobile Phone Allowance • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more • Aura Identity Theft Protection • Discretionary Bonus Structure • Global opportunities to work on projects across different locations

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