Customer Service

🔥 5 hours ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Provide customer service for J.W. Pepper, the largest US sheet music and accessory retailer • Address customer questions and concerns about products and services via phone, email, and chat • Manage large amounts of inbound calls in a timely manner • Work without a script while maintaining call control • Identify customer needs, clarify information, research, and provide solutions or alternatives • Access company and client resources to handle calls accurately • Identify upsell and cross-sell opportunities • Support customer satisfaction and maintain quality • Multitask across multiple systems and switch between tasks efficiently • Successfully complete all training sessions • Communicate patiently and professionally to build rapport • Maintain punctuality and attendance during scheduled times • Maintain confidentiality and security under Five Star Solutions policies • Cross-train as requested and perform other duties as assigned

🎯 Requirements

• 1 year of customer service or customer support experience • 1 year of previous call center or office background experience required • High school diploma or GED preferred • Technical savvy, including toggling between multiple browsers and systems using dual monitors • Previous experience using Outlook, Word, and Excel preferred • Knowledge of CRM systems a plus • Previous remote work-from-home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills with active listening • At least 18 years of age • Background check and drug screen required in accordance with state and federal laws • Must be able to speak, read, write, and understand English • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY • Verified secure, reliable, dedicated high-speed internet service required • Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection • Ability to sit regularly and use hands to feel, handle, and control objects • Ability to reach, stoop, kneel, or crouch occasionally • Ability to lift or carry loads up to 30 lbs occasionally • Standard vision and hearing abilities required

🏖️ Benefits

• Paid training, typically 3 weeks from 9:00am–6:00pm Monday–Friday (EST) • Full-time, 40 hours per week • Benefit eligible on the first of the month after 60 days • Equipment shipped to you; company-provided equipment • Remote work • Equipment option/support for a dedicated work area

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