Customer Service

🔥 5 hours ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Support J.W. Pepper customers, including bands, choirs and orchestras, by phone, email and chat • Address customer questions and concerns about products and services • Manage large amounts of inbound calls in a timely manner • Work without a script and maintain call control • Identify customer needs, clarify information, research and provide solutions or alternatives • Access company and client resources to handle calls accurately • Identify upsell and cross-sell opportunities • Support customer satisfaction and maintain quality • Transition between tasks and multitask across multiple systems • Complete all training sessions • Communicate with patience and understanding to build rapport • Maintain positive and professional customer interactions • Maintain punctuality and attendance during scheduled times • Cross-train as requested • Maintain confidentiality and security according to Five Star Solutions policies • Perform other duties as assigned

🎯 Requirements

• 1 year of customer service or customer support experience • 1 year of previous call center or office background experience required • A high school diploma or GED is preferred • Technical savvy, including ability to toggle between multiple browsers and systems using dual monitors • Previous experience using Outlook, Word and Excel preferred • Knowledge of CRM systems a plus • Previous remote work from home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills with active listening • Must be at least 18 years of age • Background check and drug screen required as applicable with state and federal laws • Must be able to speak, read, write and understand English • Must have secure, reliable, dedicated high-speed internet service • Must have an established dedicated work area with desk, chair, electrical outlet and direct LAN connection • Regularly required to sit and use hands to feel, handle and control objects • Occasionally required to reach, stoop, kneel or crouch • Occasionally required to lift and/or carry loads of up to 30 lbs • All standard vision abilities required • All standard hearing abilities required

🏖️ Benefits

• Paid training, typically 3 weeks in length from 9:00am–6:00pm Monday–Friday (EST) • Full-time, 40 hours • Benefit eligible the 1st of the month after 60 days • Equipment will be shipped to you; company will provide equipment • Remote work • EOE/Veterans/Disabled/LGBT employer • E-verify program participation

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