Account Manager

🕒 April 24

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FMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📚 Education

SaaS • Enterprise • Education

FMX is a leading provider of facilities and maintenance management solutions, designed to streamline processes, increase asset productivity, and deliver actionable insights for optimal operational efficiency. FMX caters to a wide range of industries including K-12 education, higher education, municipal government, manufacturing, restaurants, property management, healthcare, and religious organizations. Their comprehensive software features modules for facilities management, maintenance management, work order management, preventive maintenance, equipment maintenance, and inventory management. With a focus on ease-of-use and customer support, FMX helps organizations of all sizes optimize their maintenance operations and reduce costs, making it a reliable choice for facility management needs across various sectors.

📋 Description

• Upsell and cross-sell additional features of the FMX software • Convert leads generated by the retention team and generate leads within assigned territory • Prospect for new leads through the use of sales sequences and tools • Present informed offers that take into account customers’ goals, needs, and recent activity • Keep accounts in compliance with the licenses that were purchased • Collaborate regularly with the Marketing department to produce effective campaigns • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight • Follow upsell and expansion playbook to work an account from qualified to closed • Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals • Travel to customer events; approximately 1-3 events per quarter

🎯 Requirements

• A proven knowledge of the FMX software • A track record of exceeding quota • The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor • Advanced in Microsoft Office, specifically Microsoft Excel • Excellent at building and nurturing relationships • The ability to effectively communicate with customers, while empathizing and understanding what success means to them • An understanding of when to proactively reach out to customers • Proficient in the basics of Salesforce data schema and configuration • The ability to prioritize and manage time effectively • Flexibility to occasionally work outside of our FMX standard operating hours • Effective communication skills and the ability to build rapport with customers and executives • Experience transforming customer conversations into business-driving relationships • An innovative way of thinking to creatively solve problems • A positive, customer-centric attitude • Self-motivation to complete work in a timely manner • Commitment to continuous improvement and are coachable • Effective presentation and negotiation skills • Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

🏖️ Benefits

• 100% company-paid health, dental, vision, long and short term disability, and life insurance. • Home office stipend: up to $500 for equipment, furniture and accessories, plus $60/month toward home internet connection. • Generous PTO and UTO (unplanned time off) policies. • Flexible Schedule: manage personal appointments as long as performance expectations are met. • A collaborative culture and a close-knit team.