Technical Business Analyst

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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FONEMED

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

Healthcare • SaaS

FONEMED is a healthcare company that provides virtual health services, including nurse triage and telehealth solutions, to enhance access to quality healthcare. Founded in 1996, the company operates from its headquarters in St. John’s, Newfoundland and Labrador, and Ventura, California, employing around 300 people. FONEMED's offerings include a cloud-based health management platform that integrates nurse practitioner services and clinical content guidelines, enabling healthcare providers to deliver customized solutions for patient engagement and operational efficiency. The company is URAC accredited, SOC2 certified, and HIPAA compliant, serving over 2,500 client groups and more than 25 million individuals.

📋 Description

• Bridge clinical and business stakeholders with software development and quality assurance teams • Gather, analyze, and clarify business, clinical, and technical requirements with internal stakeholders and external customers • Support new client implementations and development of new capabilities • Develop and document business requirements, clinical workflows, functional specifications, Jira user stories, and acceptance criteria • Create and maintain documentation of business processes, system workflows, data flows, integrations, and technical dependencies • Identify and address gaps, ambiguities, risks, dependencies, and scope changes throughout the software development lifecycle • Support QA teams with test scenarios, requirement clarification, defect investigation, and validation against acceptance criteria • Participate in Agile activities including backlog refinement, sprint planning, sprint reviews, and retrospectives • Collaborate with developers and cloud architects on APIs, system integrations, data, and AWS cloud services • Incorporate healthcare privacy, security, compliance, and patient safety considerations into requirements and technical documentation • Use AI tools to improve requirements analysis, documentation, user story development, and test case creation while validating outputs and following security and privacy policies • Report to the Manager of Software Development and Architecture

🎯 Requirements

• Degree or diploma in Computer Science, Information Systems, Business Analysis, Health Informatics, or a related field • 3+ years of experience in business analysis, technical analysis, or a related role within a software development environment • Exceptional written communication and documentation skills • Ability to translate complex business and technical concepts into clear, actionable specifications • Proficiency in requirements gathering, stakeholder engagement, business process analysis, and workflow documentation • Experience writing user stories, acceptance criteria, functional specifications, and supporting test cases • Experience supporting user acceptance testing (UAT), investigating defects, and collaborating with software development and QA teams • Hands-on experience using AI tools to develop and refine requirements, documentation, and user stories • Proficiency with Jira and Confluence, or comparable software development management and collaboration platforms • Experience working within Agile/Scrum methodologies and understanding of the software development lifecycle (SDLC) • Experience creating process flows and technical diagrams using Lucidchart, Mermaid, or similar platforms • Working knowledge of REST APIs, JSON, and system integrations • Preferred: Experience in healthcare, telehealth, or clinical software environments • Preferred: Experience supporting AI initiatives, including requirements gathering, use case definition, and integration of AI capabilities • Preferred: Familiarity with HL7/FHIR • Preferred: Working knowledge of AWS cloud services and cloud-based application architectures • Preferred: Familiarity with HIPAA, PIPEDA, and applicable provincial health information privacy legislation • Preferred: Familiarity with SOC 2, NIST, and ISO/IEC 27001 • Legal ability to work in Canada

🏖️ Benefits

• Remote work arrangement • Full-time employment

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