Technical Support Engineer

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. • Work cross-functionally with Tier I, DevOps, Developers, and Service teams to enhance the impact of our products by supporting customer base. • Communicate effectively with external customers and provide pre-implementation support. • Act as a liaison to project managers and provide technical advisement for projects. • Utilize advanced analytical and troubleshooting skills for technical problem-solving. • Maintain team documentation for consistent operations and knowledge sharing.

🎯 Requirements

• One to three years of customer support, SaaS preferred • Proficient in the use of Microsoft Office products • Excellent presentation, writing, organizational, analytical, and problem-solving skills • Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred

🏖️ Benefits

• Travel up to 1-2 times per year