Customer Account Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Franklin Electric

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1944

🏭 Manufacturing

⚡ Energy

🌾 Agriculture

Manufacturing • Energy • Agriculture

Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and energy. The company is recognized for its technical excellence in a wide range of products and services, serving residential, commercial, agricultural, industrial, municipal, and fueling applications around the world. Franklin Electric offers comprehensive solutions for water, fueling, and energy through its family of brands, addressing clean water, water transfer, wastewater, and energy systems. With a commitment to innovation, Franklin Electric provides technologies and services that help keep the world moving forward.

📋 Description

• Manage and support existing dealer relationships throughout the territory • Identify opportunities for continued growth and strategic dealer development • Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns • Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution • Ensure warranty and return requests are handled professionally, accurately, and in a timely manner • Communicate product updates, installation best practices, and technical resources to dealer partners • Build trust and cultivate long-term partnerships • Support territory engagement and coordinate dealer and operational support

🎯 Requirements

• Bachelor’s degree in business, business management, marketing, engineering technology, or a related field (preferred) • 3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management • Highly organized and dependable • Able to work confidently and independently in a field-based role • Strong ability to balance dealer support, operational coordination, and territory support coordination • Customer-focused, responsive, and solution-oriented

🏖️ Benefits

• Medical, dental, vision, and life insurance • Paid parental leave • RRSP plan with company match & service contributions to help you save for the future • Paid time off • Opportunities for training and career growth • Tuition Reimbursement • Employee discount program • Car allowance • Company cell phone • Competitive wage based on experience and qualifications