Customer Success Agent – Call Center Representative

🕒 October 5

🐊 Florida – Remote

🐊 Florida – Remote

💵 $31k - $37k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Support FMC’s Call Center operations • Provide exceptional customer service and resolve customer issues • Answer inbound and make outbound calls • Respond to customer requests within set timeframes • Provide information and knowledgeable assistance by accessing loan information • Deliver accurate verbal and written responses via phone, email, or letter • Explain policies and procedures to customers • Find positive solutions to customer inquiries • Build positive relationships with customers • Maintain regular and punctual attendance • Comply with company policies and procedures • Perform other related duties as assigned

🎯 Requirements

• High School Graduate/GED • 0-1 Years related work experience preferred • Must be local to Jacksonville, FL • None required for licensure or certification • Ability to answer inbound and make outbound calls • Ability to respond to customer requests within set timeframes • Ability to pull up loan information and provide accurate information • Ability to adhere to schedules, multitask, and meet deadlines • Verbal and written communication skills • Ability to explain policies and procedures to customers • Ability to maintain confidentiality and data security • Regular and punctual attendance • Compliance with company policies and procedures

🏖️ Benefits

• PTO • Medical insurance • Dental insurance • Vision insurance • 401(k) plan with company match • Life insurance • Long-term disability options • Short-term disability options • FSA/HSA • Tuition reimbursement • Other voluntary benefits