Senior Business Analyst – Servicing Operations

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Analyze business operations and system data to identify trends, risks, and opportunities for process improvements • Develop and maintain reporting solutions using data warehouse platforms such as Snowflake • Write and maintain SQL queries and stored procedures to extract, transform, and validate data from multiple operational systems • Partner with business stakeholders to gather reporting and analytics requirements • Create dashboards and reports using visualization tools such as Tableau or similar BI tools • Validate and reconcile data across systems to ensure accuracy and consistency of reporting • Identify and troubleshoot data discrepancies including missing or inaccurate data • Translate business needs into technical reporting and analytics solutions • Develop documentation for reporting processes, data sources, and business logic • Communicate findings and insights to cross-functional teams and leadership through presentations and reports • Collaborate with technology and data teams to improve data quality and reporting infrastructure • Assist in managing projects related to reporting, analytics, and process improvements • Provide mentorship and guidance to junior analysts as needed • Comply with all company policies and procedures • Perform other related duties as assigned

🎯 Requirements

• Experience working with Snowflake or similar cloud-based data warehouse platforms • Strong SQL querying and data analysis experience • Experience with Tableau or other business intelligence/reporting tools • Advanced proficiency in Microsoft Excel • Bachelor’s degree in Business, Analytics, Information Systems, or a related field • Four (4) to six (6) years of relevant business analysis, reporting, or data analytics experience • Mortgage servicing and credit reporting experience preferred • None Required for certificates, licenses, and registrations • Ability to perform each essential function satisfactorily • Ability to maintain regular and punctual attendance • Ability to occasionally lift and/or move up to 25 pounds