Principal National Support Engineer

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

💵 $110.4k - $130.9k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Lead major incident resolution efforts and own critical customer cases end-to-end • Serve as a subject matter expert for designated product areas • Troubleshoot complex escalations across medical imaging products and product lines • Mentor junior technical support engineers • Deliver advanced technical training to TAC, Upgrade, and Project Engineering teams • Review and triage domestic customer and international partner escalations • Present escalated issues to development and work with development through resolution • Collaborate with TAC and directly with customers or international partners as needed • Work with development on special projects and new software/product releases • Communicate clinically related issues to development • Assist marketing and sales with technical responses to RFPs • Provide technical assistance to international partners • Provide after-hours on-call support for down sites 24/7 • Collaborate cross-functionally to solve complex technical issues and develop solutions • Create, review, and publish documentation and Knowledge Base articles • Maintain expert knowledge of medical imaging products and related technologies • Lead key customer-site issues and act as a dedicated technical liaison to development • Establish timelines for customer action items • Facilitate coordination among internal departments for issue resolution • Contribute to small- and medium-sized projects improving support tools or processes • Maintain quality, regulatory compliance, documentation accuracy, training completion, and performance goals

🎯 Requirements

• Masters (preferred) with 6 years industry experience or Bachelor’s Degree with industry experience of 8 years or comparable work experience of 10+ years of industry experience • Minimum ten (10) years of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or Imaging products • Leading industry certifications, including Security Certification (Security+ or higher), current VCP Certification, CISCO Certification, Oracle Certification, Microsoft Certification, and AWS Certification • Maintain all currently held industry certifications • Expert working knowledge of current medical imaging products and related technologies • Ability to master 3 core product lines and effectively support a minimum of 1 or more additional products • Knowledge of U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards • Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Ability to provide 24/7 down-site support • Ability to travel occasionally, up to 25%, including short-notice overnight travel • Ability to sit for 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and listen for 75% of applicable work time • Ability to perform standing, walking, bending, kneeling, stooping, crouching, and/or crawling under a desk • Ability to lift and/or move items weighing up to 50 pounds frequently • Ability to reach above the head to work on equipment on desks, floors, or server racks within a datacenter • Ability to type and manipulate hand tools such as screwdrivers, pliers, and wrenches

🏖️ Benefits

• Medical, Dental, Vision • Life Insurance • 401k • Paid Time Off • Flexible environment • Continuous education opportunities • Virtual and/or in-person training classes • On-call support compensation is not specified; overtime, holidays, and after-hours work are required • Occasional travel opportunities/requirements up to 25%