Technical Support Engineer

🕒 September 4

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intracom Telecom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

⚡ Energy

🎖️ Defense

Telecommunications • Energy • Defense

Intracom Telecom is a global technology systems and solutions provider operating for over 45 years in the market. The company has become the benchmark in fixed wireless access and it successfully innovates in the 5G/4G wireless fronthaul, backhaul, and small-cell SON backhaul international arena. Intracom Telecom offers a comprehensive revenue-generating software solutions portfolio and a complete range of ICT services, focusing on IoT, SDN/NFV, Big Data analytics & data-driven intelligence, and Smart City solutions. The company also addresses the Energy & Utilities industry, emphasizing on smart metering & end-to-end IT solutions. Additionally, Intracom Telecom is active in the defence systems sector providing security integrated systems for critical infrastructure protection and border surveillance. It serves more than 100 renowned customers in over 70 countries and maintains its own R&D and production facilities, operating subsidiaries worldwide.

📋 Description

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocols • Travel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate wireless solutions • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices • Collaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experience • Liaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQL • Investigate and resolve throughput and performance issues reported on deployed wireless links

🎯 Requirements

• Associate or Bachelor’s degree in Telecommunications/Electrical Engineering/Physics • Minimum 8-10 years of proven working experience in Technical Support or Field Engineer Roles directly involving the installation, commissioning, and troubleshooting of RF systems • Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable • Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior • Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS • Working knowledge of Linux • US work authorization and residency in the US required • Availability to travel within USA • Experience in using network protocol analyzers and traffic generators • Knowledge of SQL • Knowledge of Network management protocols (SNMP) • Physical layer diagnostic experience • Experience with NMS/OSS systems for wireless or microwave equipment