Senior Tech Support Engineer

Job not on LinkedIn

🕒 August 7

🇺🇸 United States – Remote

💵 $43 - $48 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Remotely troubleshoot and resolve issues for FUJIFILM Synapse products • Assess and clear monitor alarms • Provide timely customer responses and support incoming customer calls • Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM • Collaborate with peers and Lead Team members on complex technical issues and innovative solutions • Document troubleshooting and follow the TAC escalation process • Promote well-documented cases as product Knowledge Base articles • Maintain expert working knowledge of medical imaging products and related technologies • Work cross-functionally with Synapse teams and products • Monitor TAC phone system wall boards and maintain proper statuses • Meet customer survey, documentation, case, project, training, workload, and backlog expectations • Participate in after-hours, overtime, holiday, and on-call coverage • Travel occasionally, including short-notice overnight travel, based on business needs • Comply with company quality, regulatory, U.S. FDA, ISO 13485, and applicable legal requirements

🎯 Requirements

• Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more relevant industry-specific technical certifications; Microsoft, VMware, or Cisco certifications preferred • Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Knowledge of networking, SQL Server, and/or Oracle • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Knowledge of Linux Architecture • Experience using PostgreSQL • FUJIFILM Synapse Administration experience preferred • Knowledge of Synapse application front end, workflows, and implementations preferred • Experience with HL7 and DICOM clinical data transfer protocols and interfaces preferred • Working knowledge of medical informatics architecture, VMware, and storage solutions preferred • Security+ or higher certification preferred • Experience managing RHEL6, RHEL7, or downstream distributions preferred • Experience with Bash or Python shell scripting preferred • Must maintain Security+ certification or higher within two years of starting • Must become a TAC Subject Matter Expert in two disciplines within two years • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel up to 10% may be required • Must work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Must comply with applicable U.S. FDA medical device regulations and ISO 13485 requirements

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off • Remote work arrangement • Equal opportunities in compensation, benefits, and training