Customer Support Representative

🕒 June 13

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullbay

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

📋 Description

• Manage large amounts of incoming calls while following Fullbay communication procedures, guidelines, and policies • Generate sales leads • Engage customers by identifying and assessing their needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction • Provide accurate, valid, and complete information using appropriate resources, methods, and tools • Meet established personal and customer service team sales targets and call-handling quotas • Handle customer feedback and complaints, providing appropriate solutions and alternatives within time limits and following up to ensure resolution • Troubleshoot and investigate when there is insufficient information to resolve customer complaints • Keep records of customer interactions, process customer accounts, and file documents • Perform other duties as assigned

🎯 Requirements

• High School Degree or equivalent • Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position • Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite • Familiarity with CRM systems and practice • Track record of over-achieving quota • Strong phone contact handling skills and active listening skills • Excellent communication (both verbal and written) and presentation skills • Customer service focussed with the ability to adapt/respond to different types of characters • Troubleshooting and problem solving ability • Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative • Ability to multitask, prioritize, and manage time effectively • Proficiency with 10-key typing and data entry • Ability to sit at a desk in front of a computer, use a computer keyboard and telephone, and lift and/or move up to 10 pounds • Ability to use hands and arms for reaching, walk, and communicate effectively through speaking and listening • Close vision, color vision, and ability to adjust focus

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions