Field Service Representative

🔥 12 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Provide direct technical service for customer-installed Diagnostic Imaging equipment • Perform preventative and remedial service, installations, and calibrations to factory and customer specifications • Complete documentation required for government, business, and audit requirements • Provide technical support outside normal business hours and participate in on-call coverage • Perform emergency, remedial, and preventative technical service • Screen and document service calls and analyze service history • Manage repair-parts cycle times to business targets • Maintain customer service logs and internal service records • Communicate daily with customers to ensure resolution, follow-up, and customer satisfaction • Maintain and calibrate tools and test equipment • Meet Quality Management System and Environment Health and Safety requirements • Escalate customer service delivery issues and conduct root-cause analysis • Participate in sales opportunities, including contract renewals and revenue programs • Integrate with hospital culture and collaborate with hospital resources to optimize service delivery • Develop an advisory and consultative role with assigned hospitals • Liaise with Field Customer Team, Technical Account Manager, and Account Manager to deliver service efficiently across assigned customer accounts • Travel throughout Newfoundland and Labrador and potentially to hospitals and clinics in New Brunswick, Prince Edward Island, and Nova Scotia • Travel to the United States for training at GE Healthcare's healthcare institute

🎯 Requirements

• Technical Diploma in Electronics Engineering or equivalent experience or training • Proven track record of superior customer service skills • Ability to communicate effectively across multiple levels, internally and externally • Demonstrated customer contact, empathy, and service experience • Excellent written and verbal analytical and communication skills • Technical and troubleshooting skills • Exceptional interpersonal and organizational skills • Ability to work with a diverse, cross-functional team • Strong ability to exercise independent judgment in support of a team • Ability to work independently without direct supervision • Experience responding effectively to customer concerns • Experience interfacing with internal team members and external customers in a solution-based service process • Valid Canadian driver's license • Fluency in English required; French proficiency considered an asset • Experience with web applications and Microsoft suite products • Compliance with GEHC background check, including post-offer drug test • Compliance with customer access policies, including required immunizations and possible additional drug tests/background checks • Ability to lift, carry, push, and pull up to 35 lbs unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level; flex/extend neck; and use good hand and finger dexterity • Required color, close, distance, peripheral vision, and depth perception abilities • Willingness to work after hours or rotating on-call schedules, including weekends • Eligibility for international travel, including to the United States • Valid Canadian passport required at the time of application for cross-border business travel • Experience servicing GE Healthcare equipment or multi-vendor equipment is desirable • Previous Diagnostic Imaging service experience across multiple modalities is desirable • Previous Life Support Systems or Biomedical Equipment service experience is desirable

🏖️ Benefits

• Salary and benefits package described as part of GE Healthcare's total rewards • Career opportunities • Culture fostering care, collaboration and support • Relocation assistance not provided

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume