Lead Gulfstream Systems Support Engineer

🕒 May 30

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GE Aerospace

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Engineering

GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. The company is dedicated to advancing sustainable aviation through the development of efficient aircraft engines compatible with alternative fuels and collaborates across the industry to promote innovation and safety in flight.

📋 Description

• Part of a global field support team acting as technical focal and liaison for all customer and program requirements • Develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations • Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM • Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals • Manage consignment stock levels and logistics at Customer location • Deliver on-the-job training to the Customer • Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise • Build and maintain strong long-term relationships with customer at all levels • Manage cost control, quality, and operations-oriented customer communications • Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions • Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

🎯 Requirements

• Bachelor's degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience) • Ability to support the customer during off-hours • Significant experience in a broad base Aerospace industry or Aviation products • Skilled in the theory and operation of defined systems, able to test and repair products and test equipment • Skilled in the presentation of technical information both verbal and written, adapting material for the target audience • Skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools • Skilled/expert regarding customer requirements, translating them into clear deliverables • Ability to manage multiple priorities and tasks simultaneously • Core competence in Microsoft Office applications, particularly Excel, Power Point, and Outlook

🏖️ Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage • Access to a Health Coach from GE Aerospace • Employee Assistance Program provides 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions • Access to Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness