ECI Software Solutions
1001 - 5000 employees
☁️ SaaS
🏢 Enterprise
🤝 B2B
💰 $21M Series C on 2002-02
SaaS • Enterprise • B2B
ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.
Application Support Technician
🕒 May 29
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ECI Software Solutions
1001 - 5000 employees
☁️ SaaS
🏢 Enterprise
🤝 B2B
💰 $21M Series C on 2002-02
SaaS • Enterprise • B2B
ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.
📋 Description
• Provide frontline support by responding to customer inquiries, diagnosing software issues, and ensuring a timely and empathetic resolution. • Collaborate within the swarm support model to resolve customer issues efficiently and effectively. • Work closely with cross-functional teams to address software defects, enhancement requests, and customer concerns.
🎯 Requirements
• 4+ years of experience in software/application support, bonus if with ERP or supply chain-related software products. • Strong verbal and written communication skills. • Ability to handle multiple assignments and meet demanding deadlines while maintaining focus on customer satisfaction. • Excellent analytical and troubleshooting skills. • Proven ability to work as part of a fast-paced, high-performance team.
🏖️ Benefits
• Health insurance • Retirement plans • Flexible work arrangements • Professional development opportunities
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