IT Field Support Technician

🕒 May 29

🏄 California, New York, +3 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Infinx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Venture Round on 2021-11

Healthcare Insurance • SaaS • Artificial Intelligence

Infinx is a company that specializes in optimizing the healthcare revenue cycle through advanced technology solutions. It offers a comprehensive platform that automates and enhances processes such as prior authorizations, eligibility verifications, medical coding, billing, and revenue acceleration. By leveraging artificial intelligence, automation, and integrations within healthcare systems, Infinx helps healthcare providers streamline patient access and maximize reimbursements. The company works closely with healthcare providers, including hospitals, physician groups, and specialty centers, to address their revenue cycle challenges effectively. Infinx's solutions aim to reduce denials, improve claim accuracy, and enhance patient satisfaction, thereby allowing providers to focus more on delivering high-quality care.

📋 Description

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments • Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines • Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software • Maintain inventory levels and facilitate and track shipments of IT equipment to end users • Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions • Monitor and complete all support and project-related tasks and activities • Enter, monitor, and complete all entries in the Support Desk tracking system • Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues • Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established • Identify and work with Cyber Team support staff to rectify any noted deficiencies

🎯 Requirements

• Associate’s degree in Information Technology or related discipline • 2 years of hands-on experience in desktop/user support within a corporate or clinical environment • Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools • Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues • Strong analytical, documentation, and problem-solving skills • Ability to work independently while managing multiple concurrent support requests • Excellent communication skills and customer-service abilities with a professional and patient demeanor • Certifications such as CompTIA A+ or CompTIA Network+ preferred • Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred

🏖️ Benefits

• Access to a 401(k) Retirement Savings Plan • Comprehensive Medical, Dental, and Vision Coverage • Paid Time Off • Paid Holidays • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services