Customer Support Engineer

🕒 May 29

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Gluware, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

💰 Private Equity Round on 2021-10

SaaS • Enterprise • Telecommunications

Gluware, Inc. is a Bain Capital portfolio company specializing in intelligent network automation solutions. The company provides a range of applications and solutions designed to help enterprise leaders automate network configuration changes, perform operating system upgrades at scale, and conduct recurring audit and compliance checks. With a focus on reducing human error and network outages, Gluware's platform supports multi-vendor configurations and offers tools such as Config Drift and Audit, GluAPI, and Gluware. ai. Their solutions lead to significant time and cost savings for industries such as healthcare, finance, and more.

📋 Description

• Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may encounter with the Gluware platform • Lead regularly scheduled success engagements, ensuring customers are meeting their goals and requirements with the Gluware platform • Work with customers to onboard and implement Gluware servers and the Gluware IDE • Collaborate with Pre-Sales and Sales teams, advising and assisting with automation approaches and customer implementations • Occasionally assist or lead product training and product demos • Contribute to internal and external documentation, product resources, and customer facing packages • Stay current on major network and cloud vendor architectures, products, and evolving AI/ML capabilities relevant to network automation • Participate in on-call rotation.

🎯 Requirements

• Associates degree in Information Technology, Computer Science, or equivalent hands-on experience • 2–3 years of hands-on networking experience (design, implementation, or operations) • Strong working knowledge of various IT concepts (networking, virtualization, Linux, scripting automation, regex, infrastructure services, etc.) • Strong interpersonal and communication skills — comfortable working with engineers, architects, and leadership teams • Highly motivated, able to grasp complex concepts, and learn quickly • Demonstrated ability to prioritize workload, respond quickly to changes, and work with the drive and determination to succeed • Strong verbal and written communication and demonstrated ability to work within a multi-disciplinary and multi-cultural team • Nice to Have: 3-5 years of experience with at least one of the following: MongoDB, JavaScript, LiquidJS, Ubuntu, Docker, APIs

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • life and disability insurance • 401(k) • 10 paid holidays • 15 days off per year for paid time off