Senior Bilingual Technical Support Specialist

🕒 May 30

🇺🇸 United States – Remote

💵 $46.1k - $62k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Serve as the escalation point for the most challenging customer cases. • Investigate and resolve advanced technical issues. • Lead in-depth root cause analysis of product issues. • Collaborate with Customer Success and Account teams for resolution timelines. • Provide guidance to Tier II and III support teams. • Identify recurring trends or product gaps from escalations.

🎯 Requirements

• Bachelor’s degree in a technical field (e.g., Engineering, Computer Science, Networking) or equivalent hands-on experience in technical support environments. • 4–6 years in a technical support or escalation role, ideally in SaaS, networking, or IoT environments. • Strong grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, etc.). • Familiarity with cloud platforms and connected hardware systems. • Experience using diagnostic tools, analyzing logs, and investigating multi-layered technical issues. • Comfortable interpreting API responses, JSON data, and web-based integrations. • Skilled in navigating cross-functional relationships with technical and non-technical stakeholders. • Excellent written and verbal communication skills.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working hours • Professional development stipend • Parental leave plans